How We Handle Complaints
At Intserv Painting, we strive to provide exceptional painting and decorating services. However, if something goes wrong, we want to know so we can make it right and improve our standards.
How to Submit a Complaint
You can report a complaint by:
- Filling out our Complaints Process Form.
- Writing to us at: 17B, Cowper Rd, Bournemouth BH9 2UJ.
We’ll review your complaint and respond within eight weeks. If unresolved, you may contact an Ombudsman or Citizens Advice.
What Happens Next?
- Acknowledgement: Within seven days, you’ll receive confirmation of your complaint.
- Investigation: Our customer care administrator will review your case and consult our team.
- Resolution:
- If possible, we’ll arrange a meeting to discuss and resolve the issue within 14 days.
- If not, you’ll receive a detailed written response within 21 days.
- Final Response: If you request a review, you’ll receive our final position within 7-14 days.
Additional Support
If you need further assistance, contact:
- Citizens Advice Consumer Helpline
- Download our Complaint Letter Template here
Pre-Existing Damage Policy
To protect all parties, we document pre-existing property conditions before starting. Damage resulting from our negligence is covered by insurance.
Submit Your Complaint
